Archive for Praise & Criticism
I like perusing online sites for reviews of places I’ve been, am considering writing about or have yet to experience myself. Before I buy something online, I often check out the business or seller’s reputation. If I want to compare services, voila – I Google or Yelp them before saying to myself: “What did we ever do before the Internet” (aside from “Play outside”)?!
The thing about reviews is – you know this to be true – humans cannot help but criticize. And we’re usually only going to go out of our way to provide negative feedback. Since providing positive feedback is usually only done if it’s really easy to do so, then voila again – we have the Internet.
The good news: It’s easier than ever to check a business’ reputation on the internet. There’s a lot of information there that can save you a trip or make you more prepared for that particular experience. The bad news: As little as one or two bad reviews amid a throng of gleaming ones can cause us to pause, and some (but by far not all) may be subject to personal grudges or even misguided can’t-help-myself venting. Generally though, the general truth is there in the majority ruling. And the atypical-but-probably-also-true-sometimes truths? They’re there too, keeping everyone grounded and just a little bit guarded.
Everyone has a bad day, every business and every good customer service policy fails someone sometimes…. Leaving us to hope it’s not us, hope it’s not a universal problem, hope there are other options for us, or hope we can at least forgive… That, or write a bad review to hopefully clear our minds and purge our souls of the negativity.
Generally speaking, I find the majority to be pretty trustworthy but not always in sync with my tastes, temperaments and preferences. The minority can be just as valid, once I sift through their motivations… But ultimately, there’s nothing better than experiencing something myself. Sure, there’s almost always going to be something to complain about… I just usually prefer what’s fantastic enough to write home about.